- Doors are unfinished in clear/stain grade A pre-sanded veneer or solid wood ready for stain, varnish or paint. 

- MUST be finished in a timely manner (we highly recommend within 2-3 weeks), with an OIL-BASED product only. If left unfinished, any humidity, heat, or other naturally occurring environmental elements could affect the integrity of the door.

- Doors that come primed still need some prep work before painting. We recommend filling in any slight dings or scratches that may occur during shipping with wood putty (this is common). Next, you will lightly sand with fine grit sandpaper and remove dust with a soft, dry cloth. Now you are ready to apply any water based product. 

- Doors that are ordered pre-finished, must be handled with care, and are ready for installation.

- The processing lead time for our stock products is 5-10 Business days, with 15-30 additional Business days for delivery, pending the item.

- Products to be pre-hung and/or pre-finished processing time up to 20 business days.

- Yes, but there is a 30% restocking fee.

- The customer is responsible for Shipping & Handling fees to return items, must take pictures of how items are packed to be shipped back. Once items are received, the customer will get a refund ONLY if the items are in perfect condition.

- Yes, our doors can be used for any type of opening operation. Must have the correct hardware for each use. Write to us for proper orientation on which use best fits your needs.

- For Flush doors, allowable trim ½” on each side, and height can be cut to any dimension since they are structurally capable of being cut to any height.

- Louver doors may be trimmed up to 2” on each side and 3” top and bottom.

- Design doors can be cut the same as flush doors but keep in mind design alterations prior to cutting doors.

- Yes, as all our products are 100% natural wood products, as natural to wood, there can be a variation in tone on each product even though they are manufactured with the same wood species Australis.

You can contact us through our contact page! We will be happy to assist you.